(A true story from this week, and a reminder of why we do what we do.)
We recently completed a window cleaning job for a new customer. As always, our goal was to deliver sparkling results and a smooth experience from start to finish.
Window Cleaning In Hawks Ridge Blvd NW Edmonton
But shortly after we left, we received a message no business owner ever wants to read:
“Although we received prompt service, I am quite disappointed… The windows that required a ladder were not clean. We’re disappointed considering the price we paid.”
Ouch. That stung — but it also mattered. A lot.
We’ve built our business on quality, integrity, and standing behind our work. So, our only focus became: Make it right, no excuses.
We immediately replied, apologized, and booked a return visit for that same afternoon at 2 PM. No fees, no questions, no defensiveness, just action.
After revisiting every window carefully, including all the high ladder work, the customers messaged us again. This time, the tone was completely different:
“My wife and I are super impressed that you came back to make it right and did an amazing job!” “Excellent customer service… They promptly came back and finished the job to a very high standard. Thank you!”
What started as disappointment ended as trust.
What could have been a lost customer became a loyal advocate.
And what could have been a negative review turned into a story about service, accountability, and pride in our work.
No business is perfect. But we can choose how we respond.
And THAT is what defines us.
If you ever need window cleaning done right and backed by real service we’d love to help.
Book your cleaning today at https://allcleanservices.ca/instant-quote
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